APPLICATION SUPPORT
What do I do if the Digital Copy application fails to auto-launch?
This event occurs in the following scenarios:
  • Your PC does not meet the minimum system requirements.
  • Auto-run is disabled on your DVD-ROM drive.
  • A third-party DVD player application (e.g. CyberLink PowerDVD) is installed on your PC and is set as the default DVD player application.
To manually start the Digital Copy application, please follow the steps described below:

Navigate to "My Computer".
Double-click the DVD-ROM drive where you inserted the Disc 2 DVD.

-or-

Right-click the DVD-ROM drive where you inserted the Disc 2 DVD. Select "Explore" from the menu. Next, double-click on the "Discnav" application.
Why am I receiving "The webpage cannot be found" error message?
An Internet connection is required to obtain a Digital Copy license. Please verify that you are connected to the Internet.
Why am I receiving an "unsupported operating system" error message?
Please verify that you are running Microsoft Windows XP or Vista operating system.
Why does the Digital Copy application require I upgrade my security component?
A minimum security component is required to ensure your media player runs with optimal security. Using Internet Explorer, upgrade to the latest security level by visiting Microsoft’s Security Component Upgrade Site (http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp).
Why am I receiving an "upgrade Windows Media Player" error message?
Please verify that you have Windows Media Player 10 or above installed on your PC. You may download the latest version of Windows Media Player from Microsoft’s Windows Media Download Center.
When I try to obtain a license, why do I get a continuous loop of prompts asking me to upgrade Windows Media Player or Windows Media Security?
NOTE: Performing the below procedure will make all DRM licenses on your computer inaccessible, unless you reverse your changes later.

To correct this issue, you may need to remove/rename the DRM cache on your system and re-upgrade Windows Media security components. You can first try directly accessing the security update page here (be sure to allow the blocked content): http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp. If that does not work however, please follow the instructions below:

  1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory. (Vista users, go to C:\ProgramData\Microsoft\Windows) If you don't see this, that's because it's a hidden folder. See below for instructions on how to set your folder view options to make this folder visible.
  2. In this folder there is a folder called "DRM". If you don't see this, that's because it's a hidden folder. See below for instructions on how to set your folder view options to make this folder visible.
  3. Select the DRM folder, and select File > Rename from the toolbar menu at top.
  4. Rename the folder and hit Enter when done.
  5. Reinsert the bonus disc, and select the Digital Copy option.
  6. You will be prompted to upgrade Windows Media security components. Please follow the onscreen prompts to complete this upgrade process.
  7. Once complete, the pop-up from the DVD should now display the fields with which to enter your authentication code, from the insert included with your DVD.
  8. Proceed with entering the code and download the files to your computer.
  9. Play back the files as normal in Windows Media Player.
Setting folder view options

Windows XP:

  1. Open a My Computer window.
  2. In the toolbar menu at top, select Tools > Folder Options
  3. In the Folder Options panel, select the View tab.
  4. Under the Advanced Settings section, select the "Show hidden files and folders" option, and uncheck the "Hide protected operating system files" option, then click Apply.
  5. At the top of that panel, select the "Apply To All Folders" option and click OK.
  6. You should now be able to see the hidden files and folders in your directories.
Windows Vista:

  1. Click the Start button and select Computer.
  2. In the window, click the Organize button, and select "Folder and Search Options" from the list.
  3. In the Folder Options panel, select the View tab.
  4. Under the Advanced Settings section, select the "Show hidden files and folders" option, and uncheck the "Hide protected operating system files" option, then click Apply.
  5. At the top of that panel, select the "Apply To Folders" option and click OK.
  6. You should now be able to see the hidden files and folders in your directories.
To restore your original DRM licenses

  1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory (Vista users, go to C:\ProgramData\Microsoft\Windows).
  2. In this folder, find the folder called "DRM".
  3. Select the DRM folder, and select File > Delete from the toolbar menu at top.
  4. In this same directory should be the older version of the DRM folder that you renamed previously.
  5. Select this folder and rename it back to DRM. Hit Enter when done.
  6. Your original DRM cache is now restored.
Why is the Upgrade button grayed out?
On Windows Vista systems, this control is disabled because of a setting in Internet Explorer. To resolve it, click Tools and select Internet Options. In the panel that appears, select the Security tab. Uncheck the "Enable protected mode (requires restarting Internet Explorer)" option and click OK, then close the browser. Click here to return to the security upgrade page.
Why am I receiving a "drive does not have enough space" error message when the Digital Copy application tries to copy the media files?
The Digital Copy media file requires a minimum of 1.98 GB of free hard drive space to complete the media file copy process. Please free up space required for the media file or select a different hard drive that meets this minimum requirement.
How long does it take to copy the Digital Copy media files to my PC?
The Digital Copy Application copies the PC video files to your PC from the DVD. The transfer time will vary depending on your computer hardware, DVD-ROM drive, etc. For example, a typical 8x DVD-ROM drive takes approximately 10 minutes to copy the file. A typical 16x DVD-ROM drive takes approximately 5 minutes to copy the file.
Do I need to keep the DVD disc in my computer the entire time?
After the Digital Copy media file copying process is complete, you may remove the DVD from your DVD-ROM drive. You can watch a Digital Copy movie on your PC only.

Apple Support
For Apple iTunes Support, go to:
http://support.apple.com/kb/HT1539