AUTHORIZATION CODE SUPPORT
Where do I find the authorization code to obtain a Digital Copy?
The 12-digit authorization code is printed on the Digital Copy insert included with the DVD.
How many times can my authorization code be used?
The authorization code can be used once. One authorization code will provide 1 PC copy license.
Why am I receiving an "authorization code is not valid" error message?
Please verify that the authorization code inputted in the form field correctly matches the 12-digit authorization code printed on the Digital Copy DVD insert. If you are still receiving an error, please contact customer support.
Why am I receiving a "maximum number of attempts has been exceeded" error message for my authorization code?
The authorization code can be used once. This means that you or someone else has already used the token to obtain a license to playback the Digital Copy media files.
Why is an authorization code required?
The authorization code is required to receive a DRM content license to enable the playback of the Digital Copy media files.
Why do I need a license to watch a Digital Copy movie?
Universal Studios Digital Copy content is protected with Microsoft’s Digital Rights Management (DRM). To enable the playback of the Digital Copy media file, a content license is required. For more information regarding Microsoft Windows Media DRM, please visit Microsoft’s Windows Media DRM FAQ